Privacy Policy

1. Who We Are

SEO Car Care Pty Ltd (ABN 56 701 730 994) operates a car care and detailing business based at 24 Boscawen Street, Rochedale South QLD 4123. Our website is located at https://seocarcare.site. All enquiries about privacy matters should be directed to our Privacy Contact at ceo@seocarcare.site.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary for, or directly related to, our functions and activities as a car care provider, in line with APP 3. The kinds of information we may collect include:

• Your name and email address, when you submit an enquiry, quote request or feedback through our website;
• Details you choose to provide about your vehicle (such as make, model and condition) and the services you want;
• Records of correspondence, including emails you send to us;
• Non-identifying usage data, such as pages visited and the type of browser you use.

We do not collect sensitive information (such as health information or information about your background) unless it is reasonably necessary for our functions and you have consented, or the collection is otherwise permitted or required by law.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you, when you complete forms on our website (including the contact form and quote request form);
• When you email us at ceo@seocarcare.site;
• Automatically, through cookies and basic analytics tools when you browse our website.

Where lawful and practicable, we will collect personal information only from you. If we receive information about you from a third party, we will handle it in accordance with this policy.

4. How We Use Your Information

In line with APP 6, we use the personal information we collect for the primary purpose for which it was obtained, which is generally to:

• Respond to your enquiries and provide information about our car care services;
• Schedule and carry out services and provide support;
• Improve the content, structure and performance of our website and services;
• Meet our legal, regulatory and record-keeping obligations as a business in Queensland.

We will not use or disclose your personal information for a secondary purpose unless you would reasonably expect us to do so, you have consented, or the use is otherwise permitted by the Privacy Act 1988 (Cth). We will never sell your personal information.

5. Disclosure of Personal Information

We may disclose personal information to third parties where it is reasonably necessary for the purposes described above, including:

• Service providers who assist us with website hosting, email delivery, analytics and administration;
• Professional advisers, such as accountants and legal advisers, where required;
• Government agencies, regulators or law enforcement bodies, where we are required or authorised by law.

Some of our service providers may be located outside Australia or store data on servers located overseas. Where we disclose personal information overseas, we take reasonable steps, in line with APP 8, to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how the site is used. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function correctly as a result.

7. Storage and Security of Information

In line with APP 11, we take reasonable steps to protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. Measures include access controls, secure storage practices and limiting access to personal information to those who need it for legitimate purposes.

We take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purpose for which it was collected, unless we are required to retain it by law or for record-keeping purposes.

8. Access to and Correction of Your Information

In line with APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please email ceo@seocarcare.site. We will respond to your request within a reasonable period and, where we agree to provide access or make a correction, we will do so in a timely manner at no or reasonable cost.

9. Privacy Complaints

If you believe we have breached this policy or the Australian Privacy Principles, please contact us at ceo@seocarcare.site with details of your concern. We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or otherwise. The current version will always be published on this page. This policy was last updated in January 2025.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

SEO Car Care Pty Ltd
ABN 56 701 730 994
24 Boscawen Street, Rochedale South QLD 4123
Email: ceo@seocarcare.site